Shipping Policy

Effective Date: May 14, 2025

At Wudwaze LLC, we are committed to providing transparent, reliable, and timely shipping services to our valued customers. Whether you're purchasing a luxury timepiece, a classic analog watch, or a smart model, we aim to ensure a seamless delivery experience. Please review the following shipping information to understand our processes and policies.

1. Introduction to Shipping Policy

As a provider of high-quality watches, we strive to ensure that your order arrives safely and on time. Our shipping policy is designed to make your shopping experience as smooth as possible, with transparent pricing, tracking, and customer support. We ship both domestically within the United States and internationally.

2. Order Processing Time

A. Processing Days

  • Orders are processed Monday to Friday (excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.

B. Same-Day Processing

  • Orders received before 2:00 PM EST will be processed the same day (subject to product availability).
  • Orders received after this cutoff time will be processed the following business day.

3. Shipping Methods and Delivery Timeframes

A. Standard Shipping (U.S. Domestic)

  • Estimated Delivery Time: 5-7 business days
  • This shipping option is available for most orders.

B. Expedited Shipping

  • Estimated Delivery Time: 2-3 business days
  • Available at an additional cost for faster delivery.

C. International Shipping

  • Estimated Delivery Time: Varies based on location (typically 7-14 business days).
  • International shipping charges and delivery times depend on the destination country.

D. Customized Packaging for Fragile Items

  • Watches are carefully packed to ensure they arrive undamaged. We use premium materials for shipping fragile or high-value items.

4. Shipping Rates and Free Shipping

A. Standard Shipping Rates

  • Shipping costs are calculated based on the destination, size, and weight of the order.
  • Rates will be displayed at checkout before you complete your purchase.

B. Free Shipping

  • We offer free standard shipping on all U.S. orders over \$50.
  • International free shipping promotions may apply periodically, and will be clearly indicated during checkout.

5. Tracking Orders

Once your order is shipped, you will receive an email with tracking information and a link to the carrier’s tracking page (e.g., UPS, USPS, FedEx). You can track your order at any time by clicking the link provided in the shipment confirmation email.

6. International Shipping and Customs

A. International Shipping

  • Orders shipped outside the U.S. may be subject to additional customs duties, taxes, and import fees based on the destination country’s laws and regulations. These charges are the responsibility of the customer.
  • Please check with your local customs office to determine any additional fees before placing an order.

B. Customs Delays

  • International shipments may experience delays due to customs processing. These delays are outside of our control, and we will do our best to provide you with updated tracking information if such delays occur.

7. Delivery Issues and Delays

We strive to ensure timely delivery; however, weather events, high-demand periods (such as holidays), or carrier delays may occasionally cause delays. In such cases:

  • We will keep you informed via email with updated tracking information.
  • If you experience a significant delay or issue with your delivery, please contact our Customer Support team at support@wudwaze.com.

8. Lost, Stolen, or Damaged Items

In the rare case that an item is lost, stolen, or damaged during transit:

  • Please contact our Customer Support team immediately at support@wudwaze.com.
  • We will assist you in filing a claim with the carrier if applicable, and work to resolve the issue as quickly as possible.
  • For high-value watches, you may consider adding shipping insurance during checkout for extra protection.

9. Order Changes and Cancellations

Once an order is processed and shipped, it cannot be modified or canceled. If you need to make changes:

  • Contact us immediately at support@wudwaze.com.
  • We will attempt to cancel or modify the order before shipping.

10. Customer Support

For any shipping-related inquiries, including issues with tracking, delivery, or changes to your order, please contact our Customer Support team:

  • Email: support@wudwaze.com
  • Phone: +1 (410) 997-3050
  • Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We aim to respond to all inquiries within 24-48 business hours.

This Shipping Policy ensures a transparent and reliable experience for all Wudwaze LLC customers. We look forward to serving you and providing timely, secure delivery of your order