Return and Refund Policy
Return and Refund Policy for Wudwaze LLC
Effective Date: 14 May, 2025
At Wudwaze LLC, we are committed to ensuring that our customers are completely satisfied with their watch purchases. If for any reason you are not satisfied with your purchase, please read our refund policy below to understand your rights and the procedures for returning and receiving a refund.
1. Return Eligibility
Items must be returned within 30 days of delivery to be eligible for a refund. In order to qualify for a refund, the following conditions must be met:
- Condition: The item must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A valid receipt or order confirmation must be provided.
Please note that we do not accept returns for any items that are used, damaged, or in unsellable condition.
2. Non-Returnable or Exempt Items
Certain items are non-returnable and cannot be refunded. These include:
- Items that are used, worn, or damaged.
- Personalized products or custom orders.
- Gift cards, if applicable.
If you have questions about a particular product’s return eligibility, please contact us.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@wudwaze.com or call +1 (410) 997-3050 with your order number and reason for return.
- Return Instructions: You will receive an email with further instructions and a return label (if applicable).
- Repack and Ship: Carefully package the product to avoid any damage during shipping. Use the provided return label to send the item back to us.
Return Address: Wudwaze LLC 112 Reardon Blvd Bardstown, KY 40004 United States
4. Return Shipping Costs
The customer is responsible for paying the return shipping fees unless the product is damaged, defective, or incorrectly shipped. If the product was a gift, the recipient may be responsible for return shipping fees unless otherwise agreed upon.
5. Refund Processing and Timeframe
Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. Refunds will be processed within 5-10 business days after the item is received. The refund will be issued to the original payment method used at checkout.
If your return is approved, you will receive an email confirming the refund.
6. Exchanges and Replacements
We offer exchanges for defective or damaged items. To initiate an exchange:
- Contact customer support at support@wudwaze.com or +1 (410) 997-3050 with details of the issue.
- We will guide you through the exchange process.
In case you are looking for a replacement of a specific product, please contact our customer support team to check availability.
7. Damaged or Defective Items
If your product is damaged or defective upon arrival, please report it within 7 days of receiving the item. To ensure a quick resolution, kindly provide the following:
- Photographs of the damage or defect.
- A description of the issue.
We will arrange for a replacement or refund based on the assessment.
8. Gift Returns
If you received a gift from Wudwaze LLC, you may return the item for store credit or an exchange. Please contact us with the gift details, and we will provide instructions for returning the gift.
9. Customer Support
For any questions or assistance with returns or refunds, please contact us:
- Email: support@wudwaze.com
- Phone: +1 (410) 997-3050
- Business Hours: Monday to Friday, 9 AM – 5 PM (Eastern Time)
Thank you for shopping with Wudwaze LLC! Visit our website: www.wudwaze.com for more information.
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